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2.6

We replaced all the windows in our home 3 years ago. About 6 months ago, a small window in the bathroom cracked in the middle of the night.

It seems there was too much gas between the windows and this is what caused the ( spider) crack plus a very loud news! PGT will not replace this window because it seems they don't replace cracked glass. I can understand if something hit the window to break it and they don't replace, but this is a defect in manufacturing! Still won't replace it!

I will NEVER recommend this company to anyone!

Their service from the day we ordered the windows to the day they were finally installed took way too long! Their customer service isn't the best either!

Reason of review: Warranty issue.

Location: 1070 Technology Dr, North Venice, FL 34275, USA

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Guest

Too much "gas" does not cause this to happen. It's a stress crack from your home settling.

The PGT warranty covers stress cracks, the glass and labor, for the 1st year.

Your glass and installation should have been covered...it sounds to me like you couldn't find relieve through the Installer probably because they weren't working for a reputable PGT Distributor. Even at that rate PGT would have taken care of this, they ARE a reputable company and they DO care about their customers.

Guest

Having problem with pgt sliding glass door. Spoke with Stephanie Powell at pgt.

Never heard from her again.

She will not return phone calls or answer email. What more can I say.

Guest

The same thing happened to me. Fifteen days after installation, one windows got cracked.

I called them, their customer service is a crap, and struggling for a few weeks, they finally replaced the windows. Now, after 3 yrs. another picture windows became cracked, once again I contacted them and after a couple weeks they answered that my window is not under warranty, I have to pay a new glass, shipping and re-installation costs.

I told them that they gave me a written warranty for 10 yrs. and they said that they won't honor that warranty.

These guys at PGT are a real scam, I will report them to the BBB and elsewhere I can, and also leave a very negative feedback all over the places in the internet.!

Please, don't get scammed, don't buy from PGT Windows, is a *** product...!

Guest
reply icon Replying to comment of Guest-1391976

There isn't a single impact window manufacturer who will warranty laminated glass for stress cracks longer than one year. If you find one, then the warranty cost is already baked into the price of the windows.

PGT covers stress cracks within the first year.

If you would have bought from a regular PGT dealer you would have had your product serviced without any hassle. Did you buy from Joe the handy man?

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